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ABOUT FIOLE & IT'S PRODUCTS
The Fiole Fragrance Finder uses a comprehensive analytical process to help you find the right recommendations.
You will be asked a series of A or B questions that will differ depending on the choices you make.
You will be asked 6-12 questions out of a possible 250+. The length of your consultation will depend on the answers you give as the Finder is designed to only ask as many questions as it needs to.
Each vial contains 2mls of fragrance and is measured by hand.
This is enough for multiple sprays/wears to allow enough time to properly get to know each scent.
The glass vials themselves can hold a little more than 2ml meaning there is always a small gap at the top. This gap allows for the correct amount of airflow for the pump to operate properly.
We are slowly rolling out single samples to Fiole. Look out for the '2ml Sample' option when browsing products.
Our samples sets are a tool for to help you find the right fragrance for you and each has been individually curated by a professional Fragrance Specialist, meaning that the contents are chosen for you.
Rest assured that The Fragrance Finder is completely unbiased and each recommendation is meticulously matched to your choices from within the Fragrance Finder.
We do not offer refunds on Fiole Boxes unless they are faulty or damaged.
Each Fiole Box contains curated recommendations from professional fragrance specialists. These are meticulously matched to the answers you give within the Fragrance Finder.
When purchasing a Fiole Box we encourage you to think carefully when answering to avoid disappointment.
Contact us if you have any queries.
We can only accept returns of unopened and unused products, unless faulty or damaged.
We recommend all of our customers find properly try products before making a full-sized purchase to ensure that you will be satisfied with your purchase.
Please see our Returns Policy for full terms and conditions.
Saint Fragrance
Many other brands are not fully vegan, but do have some vegan products. Contact us if you'd like more information.
We endeavour to make sure that as much of our products, stationary, packaging and all other aspects of our business are as environmentally friendly as possible.
We use recycled products where possible and encourage the recycling of everything we send out that is recyclable.
We are constantly striving to find more environmentally friendly and sustainable practices and will constantly adapt to ensure we are doing as much as we can to protect the planet.
We try our best to work with brands that represent our philosophy when it comes to the environment.
All of our brands are highly aware of the urgency for change and are adapting as such.
For full details of the eco credentials of each brand, please visit their own websites.
ABOUT SHIPPING AND DELIVERY
Our standard delivery should take 1-3 days to arrive after it has been dispatched.
We endeavour to send all parcels out as soon as possible once an order is received.
Delivery times may differ when an order is placed through our TikTok Shop. Please visit the store or contact us for more information on delivery via TikTok.
Shipping is free for all orders over £30. For anything less, shipping is either £2.95 or £4.95 depending on the product's weight.
Currently we only service the UK.
However, due to increasing demand we are looking to expand internationally in the very near future. If you'd like more information on this, please contact us.
When your order is dispatched you will receive an email with tracking information so you can follow your delivery’s journey.
In the highly unlikely and unfortunate event that you receive damaged goods, please email us at info@fiole.co.uk with your name, email address and order number and we will ensure to resolve the issue as soon as possible.
Please see our Returns Policy for full terms and conditions.
In the highly unlikely and unfortunate event that an item in your delivery is incorrect, please email us at info@fiole.co.uk with your name, email address and order number and we will ensure to resolve the issue as soon as possible.
Yes!
Whenever you add a product to your cart there will be a prompt inside the cart drawer, where you can enter your gift message.
Please note that gift notes will not apply to E-Gift Cards. This because you gift your E-Gift Card is send to you first via email, so you can write your gift message there instead.
All of our fragrances, home fragrances and travel sprays come wrapped in tissue as standard. We will soon be adding a complete gift wrap service to our offering.
Sample sets does not come wrapped, as it is also a delivery box.
No, we remove the prices just in case the item is a gift.
Please contact us if you have missed something off of your order.
If we are notified within the despatch window then we will endeavour to amend your order.
Please contact us if you have entered the wrong delivery address.
If we are notified within the despatch window then we will endeavour to amend your order.
If not we can advise on the next steps.
Please contact us if you wish to cancel your order.
If we are notified within the despatch window then we will endeavour to cancel.
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