Terms & Conditions

If I am purchasing a Fiole Box, I understand that…
  • My recommendations will be carefully matched to my choices within the Fragrance Finder. If I am unsure of my decisions I should start the process again.
  • The products listed via the ‘My Recommendations’ tab are a template for my box and I understand that Fiole’s Fragrance Specialists may make adjustments to my box in order to better match my ‘Fragrance Personality’. For more detail on this matter, please visit our FAQs.
  • Only one Fiole Box can be redeemed at a time.
  • I am entitled to a full refund if my Fiole Box is damaged or faulty. For any other reason, my Fiole Box is non-refundable due to it being a personalised product.