Shipping policy

 

Delivery
4.1 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. We are unable to deliver items within the same order to multiple addresses. Deliveries must be signed for at the delivery address.
4.2 We are unable to accept any orders for delivery outside the UK.
4.3 If no one is at your address to take delivery our agent will leave a note through your letterbox whereby you can rearrange delivery. If our agent tries again and is unsuccessful in delivering they will return the goods to us.
If, after a failed delivery, you do not re-arrange delivery, we will contact you. If, despite our reasonable efforts, we are unable to contact you or to re-arrange delivery we may end the contract.
 
Risk, Ownership and Rights
5.1 Once delivered, the Products ordered will become your responsibility and except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered and signed for.
5.2 Ownership of the Products will only pass to you on delivery of the Products to you or us receiving full payment of all sums due in respect of the Products.
5.3 Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the Contract.
5.4 If you are ending the Contract because of something we have done or are going to do (e.g. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed or there is a risk that the supply of the products may be significantly delayed because of events outside our control or you have a legal right to end the contract because of something we have done wrong) the Contract will end immediately and we will refund you in full for any products which have not been provided.
5.5 Under the Consumer Contracts Regulations 2013 you have a legal right to change your mind within 14 days and receive a refund.