Fiole's Privacy Policy

We receive the following information in person, by post, via the website or direct to and ‘process’ it by responding, corresponding and storing this correspondence:


1. Applications for employment

These may be sent speculatively, including CVs. If we are not recruiting we may ask for consent to keep applications on file in case an appropriate opportunity arises for a period of up to three years after which these are securely deleted.


2. Other enquiries

In general we keep correspondence relating to our current products as long as necessary to conclude a matter.

If there is no legitimate interest basis for the retention of this correspondence there is a time limit of three years once communication has ended for retention of these enquirers’ contact details and the associated correspondence after which they are securely deleted.

Enquiries via social media will if necessary be redirected to to ensure secure storage and systematic processing on the bases above.


3. Requests to purchase Fiole products

We keep delivery addresses and contact details for up to three years after which they are securely deleted. We never access any payment details - all online transactions are handled either by Stripe or Paypal. Please refer to their privacy policy to learn how they process and protect your payment details.


4. Business cards given to us by people we meet at trade fairs and elsewhere.
We infer consent to get in touch with these people and set no time limit on this.


We will inform and obtain consent as and when appropriate from/for

We will seek consent from applicants for us to keep their CVs for a fixed period on the understanding that we will delete the data up to three years after the last correspondence.

We will inform enquirers and purchasers of products if they buy something direct from us that we will process and store their delivery addresses and contact details and that we will delete this personal data after up to three years after the last correspondence.


We look after this information

We store most information electronically and it is password protected. Paper correspondence is securely filed.

With the exception of delivery addresses and contact details for deliveries we do not share this information.


We share some of this information

We share delivery addresses and contact details of customers with our logistics providers. We ensure that our logistics warehouse and the couriers they use also keeps this data safely and delete this data when it is no longer needed.

Cookie Policy

Our website uses cookies to collect information about how you browse (pages viewed, journey around the website) and about your location and the origin of your visit to the website (e.g. keywords in a search). This data helps us make our website interesting and informative as well as simple to use and easy to access. The cookie banner allows you to disable cookies for this website, or you can change your website browser settings to reject cookies as appropriate.

How to contact us

If they wish, an individual may ask Samuel Gearing, our Data Protection Point of Contact, ( or 0330 133 3427) for and be given access to the information we hold about them and make corrections if necessary or withdraw consent to our holding it in which case it will be securely deleted.

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review the Privacy Policy periodically for changes.

31st October 2020